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Overview

The Services division of SIBCA caters to the operations and maintenance of Life Safety Systems, Building Automation Solutions, ELV systems, and complex information technology deployments. With over 400 trained service staff, SIBCA undertakes both preventive and reactive maintenance harnessing the power of our 24/7 Service Desk.

SIBCA is maintaining mission-critical life safety systems, complex ELV and building management solutions in some of the most sensitive and high-profile facilities thought out the UAE and Bahrain. Four decades of experience and market-leading expertise provide building owners and stakeholders the peace of mind they expect for the smooth running of their critical building solutions.

After Sales Support

At SIBCA, we listen to customer requirements carefully and develop a customized maintenance and support solution that best fits individual customer needs, including:

  • Preventive Maintenance
  • Reactive and Corrective Maintenance
  • Spares Management
  • System Inspection and Diagnostics
  • 24/7 Operations Support
  • Staff Augmentation
  • 24/7 Remote Monitoring
  • Fully Outsourced Arrangements

All SIBCA’s support is delivered in line with stringent local regulations such as the UAE Fire Code/NFPA/MCC and other maintenance codes, including SFG20.

24/7 CUSTOMER SERVICE DESK SUPPORT

SIBCA’s maintenance teams are reachable via a 24/7 Customer Service Desk (800-SIBCA)(74222). The service desk agents log on an ITIL certified Service Desk follows up and track service calls to ensure meeting the SLAs. The Service Desk agents are backed with experienced and certified engineers who are always ready to provide an immediate response, whether it is day or night.

ANNUAL MAINTENANCE CONTRACT (AMCs)

We undertake Annual Maintenance Contracts of any type – comprehensive, non-comprehensive or semi-comprehensive. Our teams work extensively with customers to fine-tune an appropriate AMC package to suit their needs.

SERVICE LEVEL
AGREEMENTS

SIBCA undertakes Annual Maintenance Contracts with a commitment for any stringent Service Level Agreements. Dedicated service coordinators are employed to manage Key Performance Indicators (KPIs) associated with the SLAs.

Enquiry/Request Call Back Form​

To learn more or discuss your project requirements with our consultants, please submit your enquiry on the form aside or you can reach find our contact details on our contact page.